Privacy Policy

This Privacy Policy describes how Xaintec ("Xaintec," "we," "us," or "our") collects, uses, shares, and protects information when you visit https://xaintec.com(the "Site"), contact us, or engage our professional services.

By using the Site or submitting information to us, you acknowledge this Policy. If you do not agree, please do not use the Site or submit personal information.

1. Who we are

Xaintec provides AI, automation, messaging, marketing technology, and data systems for businesses. For privacy questions, contact us at hello@xaintec.com or WhatsApp at +1 (202) 555-0100.

2. Information we collect

Information you provide

• Contact and discovery forms: name, company, email, WhatsApp or phone number (including country code), project interest, budget range, and message content.
• Emails, calls, meetings, and proposals exchanged during sales or delivery.
• Account or project credentials you choose to share under a separate agreement (handled with least privilege).

Information collected automatically

• Standard technical logs: IP address, browser type, device type, pages visited, referring URL, and approximate location derived from IP.
• Cookies or similar technologies used for essential site function, security, and (if enabled) analytics.

Information from clients and systems we operate for them

When we build or run systems for a client (for example messaging, CRM sync, analytics, or AI tools), we may process personal data on that client's behalf as a service provider / processor under their instructions and our contract, not as a controller of their end-customer relationships.

3. How we use information

• Respond to inquiries and schedule discovery calls.
• Provide, configure, and support contracted services.
• Improve the Site, security, and our offerings.
• Send service-related communications (and marketing only where permitted).
• Comply with law, enforce agreements, and protect rights and safety.

We do not sell your personal information.

4. Messaging, WhatsApp, and integrations

If we implement WhatsApp Business / Cloud API or other messaging, CRM, or data integrations for a client, message content and related metadata are typically processed under that client's provider accounts and policies, plus our statement of work. We use scoped credentials, limit access to what is needed for delivery, and do not use client end-user data for unrelated marketing.

5. Artificial intelligence

We may use third-party AI services to deliver features agreed with a client. We do not use a client's private business data to train foundation models by default. Any AI processing is scoped to the engagement and subject to the relevant provider terms and our contract with the client.

6. Sharing of information

We may share information with:

• Service providers who help us operate (hosting, email delivery, analytics, communications) under confidentiality and use restrictions.
• Professional advisors (legal, accounting) when needed.
• Authorities or parties where required by law or to protect rights, safety, or security.
• A successor entity in connection with a merger, acquisition, or asset sale, subject to appropriate protections.

7. Cookies and analytics

We use essential cookies required for the Site to function. If we use analytics tools, they may collect aggregated usage data to understand performance. You can control cookies through your browser settings; disabling some cookies may affect Site features.

8. Retention

We keep personal information only as long as needed for the purposes described above, including legal, accounting, or dispute-resolution requirements, then delete or de-identify it when appropriate.

9. Security

We use reasonable technical and organizational measures to protect information (access controls, encryption in transit where appropriate, least-privilege practices). No method of transmission or storage is fully secure; we cannot guarantee absolute security.

10. International transfers

We may process information in the United States and other countries where we or our providers operate. Where required, we use appropriate safeguards for cross-border transfers.

11. Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or restrict certain personal information, or to object to certain processing. To exercise a request, email hello@xaintec.com. We may need to verify your identity before fulfilling a request.

If you are a California resident, you may have additional rights under the CCPA/CPRA, including the right to know, delete, and correct personal information, and to opt out of “sale” or “sharing” as those terms are defined by law. We do not sell personal information. Authorized agents may submit requests as permitted by law.

12. Children

The Site and our services are directed to businesses and adults. We do not knowingly collect personal information from children under 16. If you believe we have done so, contact us and we will take appropriate steps to delete it.

13. Changes to this Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will change when we do. Continued use of the Site after an update constitutes acceptance of the revised Policy where permitted by law.

14. Contact

Privacy requests: hello@xaintec.com
Website: https://xaintec.com